Frequently Asked Questions
Our store is open from Sunday - Friday: 7:00 AM - 9:00 PM Saturday: 7:00 AM - 8:00 PM. Online orders can be placed anytime.
We are located at Pokhara. You can also find us on Google Maps by searching for Fresh Mart.
Yes, we provide home delivery services. Delivery charges and timings may vary depending on your location.
We accept cash, debit/credit cards, mobile wallets (like GPay, Paytm, PhonePe), and online banking.
Yes! We source our produce daily from trusted local farms and suppliers to ensure freshness.
You can check availability online before visiting, or call our customer support for confirmation.
Simply browse products, add items to your cart, and proceed to checkout. Then choose your payment and delivery method.
Yes, you can modify or cancel within 30 minutes of placing your order by contacting our support team.
Yes. We use secure payment gateways to protect your personal and financial information.
Of course! Choose the "Store Pickup" option at checkout, and your order will be ready within 30 minutes.
Contact our support team immediately – we'll arrange a replacement or refund as soon as possible.
Subscribe to our newsletter, follow us on social media, or enable notifications on our website/app.
We accept returns within 24 hours for damaged or incorrect items. Refunds are processed within 3-5 business days.
Yes, we have a minimum order of Rs. 500 for free delivery within 5km. Beyond that, delivery charges apply.
Standard delivery takes 2-4 hours. Express delivery (1-2 hours) is available for an additional charge.
Yes, we have a dedicated section for organic fruits, vegetables, and other grocery items. Look for the "Organic" label.
Yes, you can choose your preferred delivery time slot during checkout for same-day or next-day delivery.
Our driver will call you. If unavailable, we'll attempt redelivery or you can pick up from our store.
Yes, we offer special discounts for bulk orders and regular customers. Contact our sales team for custom quotes.
Call us at 01-XXXXXXX, email support@freshmart.com, or use the chat feature on our website. Support is available 8 AM - 8 PM.
All products come with quality assurance. Perishables are guaranteed fresh at delivery. Non-perishables have manufacturer warranties.
Yes, we prioritize local farmers and producers to support our community and ensure freshness.
We follow strict hygiene protocols, regular sanitization, and our delivery partners use contactless delivery options.
Yes! Contact us with your request and we'll try to source it for you.
Yes, join our Fresh Mart Rewards program to earn points on every purchase and get exclusive discounts.